Return Policy

1. Overview

At Klixarunphim, we strive to ensure your satisfaction with our mobile application and services. This Return Policy outlines the terms and conditions for refunds, cancellations, and returns related to our digital products and subscription services.

We understand that circumstances may arise where you need to request a refund or cancel your subscription. This policy is designed to provide clear guidelines on how we handle such requests while maintaining fairness for all our users.

2. Subscription Services

2.1 Free Trial Period

We offer a 14-day free trial period for new users to explore our services. During this trial period, you can cancel your subscription at any time without being charged. If you do not cancel before the trial period ends, your subscription will automatically convert to a paid subscription, and your payment method will be charged.

To cancel during the free trial period:

• Log in to your account
• Navigate to subscription settings
• Select the cancel subscription option
• Confirm your cancellation

2.2 Monthly Subscriptions

Monthly subscriptions are billed on a recurring basis. You may cancel your monthly subscription at any time, and the cancellation will take effect at the end of your current billing period. You will continue to have access to the services until the end of the paid period.

Refunds for monthly subscriptions are generally not provided unless there are exceptional circumstances or technical issues that prevented you from using the service. Each refund request is evaluated on a case-by-case basis.

2.3 Annual Subscriptions

Annual subscriptions are billed once per year and offer a discounted rate compared to monthly billing. If you cancel an annual subscription within 30 days of the initial purchase, you may be eligible for a full refund. After 30 days, refunds are prorated based on the unused portion of your subscription period.

To request a refund for an annual subscription:

• Contact our support team within the eligible refund period
• Provide your account information and reason for the refund request
• Allow 5-10 business days for processing

3. Refund Eligibility

3.1 Eligible Refund Scenarios

You may be eligible for a refund in the following situations:

• Technical issues that prevented you from accessing or using our services, and we were unable to resolve them within a reasonable timeframe
• Duplicate charges or billing errors
• Cancellation within the first 30 days of an annual subscription
• Service outages that significantly impacted your ability to use our application
• Unauthorized charges on your account
• Failure to deliver promised features or functionality

3.2 Non-Eligible Refund Scenarios

Refunds will not be provided in the following situations:

• Change of mind after the refund eligibility period has passed
• Failure to cancel before the renewal date
• Violation of our Terms of Use resulting in account termination
• Partial use of the subscription period without valid technical issues
• Dissatisfaction with features that were clearly described in our service documentation
• Requests made more than 60 days after the charge date

4. Cancellation Process

4.1 How to Cancel

You can cancel your subscription at any time through the following methods:

• Through your account settings on our website or mobile application
• By contacting our customer support team via email or phone
• Through the app store where you originally purchased the subscription (if applicable)

4.2 Cancellation Confirmation

Once you cancel your subscription, you will receive a confirmation email. This email will include:

• Confirmation of your cancellation request
• The date when your access to premium features will end
• Information about any applicable refunds
• Instructions for reactivating your subscription if you change your mind

4.3 Effect of Cancellation

When you cancel your subscription:

• You will retain access to premium features until the end of your current billing period
• Your account will automatically convert to a free account (if available) after the paid period ends
• Your data will be retained according to our data retention policy
• You can reactivate your subscription at any time

5. Refund Processing

5.1 Refund Timeline

Once a refund is approved, it will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit card refunds: 5-10 business days
• Debit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfer refunds: 7-14 business days

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to a different payment method or account.

5.3 Partial Refunds

In some cases, we may offer partial refunds based on the unused portion of your subscription. Partial refunds are calculated on a prorated basis, taking into account the number of days remaining in your subscription period.

6. App Store Purchases

6.1 iOS App Store

If you purchased your subscription through the Apple App Store, refund requests must be submitted directly to Apple. We do not have access to process refunds for App Store purchases. To request a refund from Apple:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Find the purchase and select "Report a Problem"
• Follow the on-screen instructions

6.2 Google Play Store

If you purchased your subscription through the Google Play Store, you may request a refund through Google Play within 48 hours of purchase. After 48 hours, refund requests should be directed to our support team. To request a refund from Google:

• Visit play.google.com
• Navigate to your order history
• Find the purchase and select "Request a refund"
• Follow the on-screen instructions

7. Enterprise and Custom Plans

Enterprise and custom plan subscriptions may have different refund and cancellation terms as specified in your service agreement. Please refer to your contract or contact your account manager for specific details regarding refunds and cancellations for enterprise plans.

8. Promotional Offers and Discounts

Subscriptions purchased with promotional codes, discounts, or special offers are subject to the same refund policy as regular subscriptions. However, if a refund is issued, the refund amount will be based on the actual amount paid, not the original price before the discount.

9. Chargebacks

If you initiate a chargeback with your credit card company or bank instead of contacting us for a refund, we reserve the right to immediately terminate your account and access to our services. Chargebacks should only be used as a last resort after attempting to resolve the issue with our support team.

Initiating a chargeback may result in:

• Immediate account suspension
• Loss of access to all data and content
• Inability to create a new account in the future
• Additional fees to cover chargeback processing costs

10. Contact for Refund Requests

To request a refund or if you have questions about our return policy, please contact us:

Klixarunphim
345 E. 37th Street, Suite 202A
New York, NY 10016, USA
Phone: +1 (844) 333-2777
Email: helpdesk@klixarunphim.world

When contacting us for a refund, please include:

• Your account email address
• Order or transaction ID
• Date of purchase
• Reason for refund request
• Any relevant screenshots or documentation

11. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

12. Dispute Resolution

If you are not satisfied with our response to your refund request, you may escalate the matter by requesting a review from our management team. We are committed to resolving all disputes fairly and promptly. If we are unable to reach a satisfactory resolution, disputes may be subject to the arbitration provisions outlined in our Terms of Use.